{"id":4875,"date":"2022-10-16T10:02:02","date_gmt":"2022-10-16T10:02:02","guid":{"rendered":"https:\/\/morfin.io\/?page_id=4875"},"modified":"2022-10-17T10:50:51","modified_gmt":"2022-10-17T10:50:51","slug":"mobidiff-faq-2","status":"publish","type":"page","link":"https:\/\/morfin.io\/ro\/mobidiff-faq-2\/","title":{"rendered":"MobiDiff FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid vc_row-no-padding\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-5 vc_col-md-6  margin-lg-100t margin-md-30t margin-sm-50b\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[pixxy_headings style=&#8221;bg_title&#8221; bg_title=&#8221;SURVCOIN&#8221; title=&#8221;MobiDiff FAQ&#8221; delimiter=&#8221;yes&#8221; animation_fade=&#8221;true&#8221;]<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1665927616308  margin-lg-60t margin-sm-20t\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-3\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_right wpb_content_element\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper vc_box_circle  vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/morfin.io\/wp-content\/themes\/pixxy\/assets\/images\/lazy.png\" class=\"vc_single_image-img attachment-medium\" alt=\"\" title=\"mobi new logo\" data-lazy-src=\"https:\/\/morfin.io\/wp-content\/uploads\/mobi-new-logo-300x300.jpg\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[pixxy_headings style=&#8221;simple&#8221; subtitle=&#8221;Differdange ville in partnership with Survcoin:&#8221; title=&#8221;Differdange Mobility Program For Employees&#8221; text_align=&#8221;text-left&#8221; btn_style=&#8221;a-btn&#8221;]<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_right wpb_content_element\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper vc_box_circle  vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/morfin.io\/wp-content\/themes\/pixxy\/assets\/images\/lazy.png\" class=\"vc_single_image-img attachment-medium\" alt=\"\" title=\"Survcoin_Logo_RGB_F_\" data-lazy-src=\"https:\/\/morfin.io\/wp-content\/uploads\/Survcoin_Logo_RGB_F_-300x300.png\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><span style=\"font-family: Arial;\"><b id=\"m_-8385438286057369935docs-internal-guid-90ae8dbd-7fff-bf25-d8f1-d5ea8f937089\"><a class=\"vc_single_image-wrapper vc_box_border_grey\" href=\"https:\/\/apps.apple.com\/us\/app\/more-do-more-get-more\/id1474287828\" target=\"_self\"><img loading=\"lazy\" decoding=\"async\" class=\"vc_single_image-img attachment-full alignright\" src=\"https:\/\/morfin.io\/wp-content\/uploads\/Group-3.jpg\" alt=\"\" width=\"150\" height=\"46\" border=\"0\" data-lazy-src=\"https:\/\/morfin.io\/wp-content\/uploads\/Group-3.jpg\" \/><\/a><\/b><\/span><span style=\"font-family: Arial;\"><br \/>\n<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: left;\"><span style=\"font-family: Arial;\"><b id=\"m_-8385438286057369935docs-internal-guid-90ae8dbd-7fff-bf25-d8f1-d5ea8f937089\">\u00a0<\/b><b id=\"m_-8385438286057369935docs-internal-guid-90ae8dbd-7fff-bf25-d8f1-d5ea8f937089\"><a class=\"vc_single_image-wrapper vc_box_border_grey\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=io.morfin.morfinapp\" target=\"_self\"><img loading=\"lazy\" decoding=\"async\" class=\"vc_single_image-img attachment-full\" src=\"https:\/\/morfin.io\/wp-content\/uploads\/Group-2.png\" alt=\"\" width=\"150\" height=\"46\" border=\"0\" data-lazy-src=\"https:\/\/morfin.io\/wp-content\/uploads\/Group-2.png\" \/><\/a><\/b><\/span><span style=\"font-family: Arial;\"><br \/>\n<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" title=\"?? W\u00e9i benotzen ech MobiDiff mobil App\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/73LKmY9CAfo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" title=\"?? Comment utiliser l&#039;application mobile MobiDiff\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/DrP335rLKzg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How to join MobiDiff?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ol>\n<li>download the app from the links above<\/li>\n<li><span style=\"text-decoration: underline;\">from your phone<\/span> click on the join link that you received by email<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How to change the language?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-4901\" src=\"https:\/\/morfin.io\/wp-content\/uploads\/WhatsApp-Image-2022-10-17-at-12.23.10-139x300.jpg\" alt=\"\" width=\"139\" height=\"300\" srcset=\"https:\/\/morfin.io\/wp-content\/uploads\/WhatsApp-Image-2022-10-17-at-12.23.10-139x300.jpg 139w, https:\/\/morfin.io\/wp-content\/uploads\/WhatsApp-Image-2022-10-17-at-12.23.10.jpg 473w\" sizes=\"(max-width: 139px) 100vw, 139px\" \/>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-4900\" src=\"https:\/\/morfin.io\/wp-content\/uploads\/WhatsApp-Image-2022-1-17-at-12.26.00-139x300.jpg\" alt=\"\" width=\"139\" height=\"300\" srcset=\"https:\/\/morfin.io\/wp-content\/uploads\/WhatsApp-Image-2022-1-17-at-12.26.00-139x300.jpg 139w, https:\/\/morfin.io\/wp-content\/uploads\/WhatsApp-Image-2022-1-17-at-12.26.00.jpg 473w\" sizes=\"(max-width: 139px) 100vw, 139px\" \/>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-4902\" src=\"https:\/\/morfin.io\/wp-content\/uploads\/WhatsApp-Image-2022-10-17-at-12.26.00-139x300.jpg\" alt=\"\" width=\"139\" height=\"300\" srcset=\"https:\/\/morfin.io\/wp-content\/uploads\/WhatsApp-Image-2022-10-17-at-12.26.00-139x300.jpg 139w, https:\/\/morfin.io\/wp-content\/uploads\/WhatsApp-Image-2022-10-17-at-12.26.00.jpg 473w\" sizes=\"(max-width: 139px) 100vw, 139px\" \/>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-4903\" src=\"https:\/\/morfin.io\/wp-content\/uploads\/WhatsApp-Image-2022-10-17-at-12.29.42-139x300.jpg\" alt=\"\" width=\"139\" height=\"300\" srcset=\"https:\/\/morfin.io\/wp-content\/uploads\/WhatsApp-Image-2022-10-17-at-12.29.42-139x300.jpg 139w, https:\/\/morfin.io\/wp-content\/uploads\/WhatsApp-Image-2022-10-17-at-12.29.42.jpg 473w\" sizes=\"(max-width: 139px) 100vw, 139px\" \/><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>All the Video Tutorials<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><a href=\"https:\/\/youtu.be\/w2XyXwZUu1Y\">?? Intro Mobidiff<\/a><\/p>\n<p><a href=\"https:\/\/youtu.be\/DrP335rLKzg\">?? Comment utiliser l&#8217;application mobile MobiDiff<br \/>\n<\/a><\/p>\n<p><a href=\"https:\/\/youtu.be\/gooHW9GfBHA\">?? Inscription MobiDiff<\/a><\/p>\n<p><a href=\"https:\/\/youtu.be\/mkHxp9TOkUY\">?? Autorisations et confidentialit\u00e9 de l&#8217;application MobiDiff <\/a><\/p>\n<p><a href=\"https:\/\/youtu.be\/4ILsCbguARw\">?? Intro Mobidiff<\/a><\/p>\n<p><a href=\"https:\/\/youtu.be\/73LKmY9CAfo\">?? W\u00e9i benotzen ech MobiDiff mobil App<\/a><\/p>\n<p><a href=\"https:\/\/youtu.be\/LZwrbK31_2k\">?? MobiDiff App Permissiounen a Privatsph\u00e4r<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Why do I have 2 notifications all the time? (Android only)<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><span style=\"font-weight: 400;\">The notifications show you that you have 2 services running in the background one for detecting buses via bluetooth and one for detecting biking and walking via accelerometer and GPS.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Can I remove the two notifications? (Android only)<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Yes you can make them invisible from your phone settings:<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">App Info &gt; Notifications &gt; Notification categories &gt; Tracking\u00a0<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4868\" src=\"https:\/\/morfin.io\/wp-content\/uploads\/photo_2022-10-16_11-30-29-135x300.jpg\" alt=\"\" width=\"200\" height=\"444\" srcset=\"https:\/\/morfin.io\/wp-content\/uploads\/photo_2022-10-16_11-30-29-135x300.jpg 135w, https:\/\/morfin.io\/wp-content\/uploads\/photo_2022-10-16_11-30-29-461x1024.jpg 461w, https:\/\/morfin.io\/wp-content\/uploads\/photo_2022-10-16_11-30-29-500x1111.jpg 500w, https:\/\/morfin.io\/wp-content\/uploads\/photo_2022-10-16_11-30-29.jpg 576w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4870\" src=\"https:\/\/morfin.io\/wp-content\/uploads\/photo_2022-10-16_11-30-52-135x300.jpg\" alt=\"\" width=\"200\" height=\"444\" srcset=\"https:\/\/morfin.io\/wp-content\/uploads\/photo_2022-10-16_11-30-52-135x300.jpg 135w, https:\/\/morfin.io\/wp-content\/uploads\/photo_2022-10-16_11-30-52-461x1024.jpg 461w, https:\/\/morfin.io\/wp-content\/uploads\/photo_2022-10-16_11-30-52-500x1111.jpg 500w, https:\/\/morfin.io\/wp-content\/uploads\/photo_2022-10-16_11-30-52.jpg 576w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4869\" src=\"https:\/\/morfin.io\/wp-content\/uploads\/photo_2022-10-16_11-30-44-135x300.jpg\" alt=\"\" width=\"200\" height=\"444\" srcset=\"https:\/\/morfin.io\/wp-content\/uploads\/photo_2022-10-16_11-30-44-135x300.jpg 135w, https:\/\/morfin.io\/wp-content\/uploads\/photo_2022-10-16_11-30-44-461x1024.jpg 461w, https:\/\/morfin.io\/wp-content\/uploads\/photo_2022-10-16_11-30-44-500x1111.jpg 500w, https:\/\/morfin.io\/wp-content\/uploads\/photo_2022-10-16_11-30-44.jpg 576w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Do I need a data connection for the app to work?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">yes, the app needs internet in order to work<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the trips will not be recorded without internet on the phone\u00a0<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What can I do to increase the accuracy of commute validation for walking and biking?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Open once the app before you leave from home<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">this will wake up the application and the phone sensors giving better accuracy\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Open once the app when you arrived at work<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">this will refresh the status of the app and will make sure the work location is taken even if indoor, because with the app closed the location is taken only if the phone is moving, not when is resting on a desk.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Data protection: what (personal) information is kept in the app?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The phone number is mandatory for security purposes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A nickname and a name are generated randomly at sign-up<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The nickname can be changed from the member profile<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An avatar picture can be uploaded<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Location data is never kep\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Answers to quizzes or questions may be kept but unless is specified that is an anonymized quiz\/question<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How does bus detection work?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The app is looking for some special bluetooth beacons which are installed in the buses<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Each bus has a different code<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When you enter the bus the signal is detected and the bus icon turns green<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you ride the same bus for more than 4 minutes the double arrow turns green and your trip is valid<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">After you get of the buss you have 35min to arrive to work\/home to get the reward<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For now, you can combine the bus with the car if you are using P+R<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How does walk and bike detection work?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Walk and bike detection is based on the phone accelerometer and location services running in the background on your phone<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Location is used to detect the activity, speed, and is the start and end point of the commute are: home and work.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No location is ever saved<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Why is my walk or bike commute not recorded?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The commute took longer than 2h<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Location permissions not set to \u201cAllow all the time\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cin vehicle\u201d activity was detected<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cwalking\u201d or \u201con foot\u201d or \u201cbicycle\u201d activity NOT detected<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Suspicious high speed<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Commute shorter than 300m<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No internet connection <\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Everything seems fine but the trip is still not recorded, why?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sometimes, some phone models remain locked for a while in one type of activity, usually \u201cstill\u201dor \u201cunknown\u201d.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">This has nothing to do with the app, so to fix it you should try to restart the phone.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Why is my bus commute not recorded?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bluetooth is off on the phone<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Location permissions are not granted<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The\u00a0 bus ride took less than 4 minutes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Two different busses are detected in the same time\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">if a second bus is detected before you ride 4 minutes the trip is reset (the app thinks you might changed the bus)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">you will have to ride another 4 minutes to validate the trip<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">normally the BLE beacons are calibrated to cover only the bus, but the signal is influenced by many factors<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">the signal is sometimes a bit stronger to cover also the more crowded buses so it can go out of the bus sometimes<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The bus is very crowded and the phone is far from the bus bluetooth beacon<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No internet connection<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What can I do to increase the accuracy of bus commute validation?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Opening the app while being on the bus makes sure the sensors are waken up but more importantly the phone will have better bluetooth signal than from your pocket<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sitting closer to the center of the bus, means closer to the beacon, especially if the bus is crowded<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Where do I report a non recorded valid commute?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><span style=\"font-weight: 400;\">Report to <\/span><a href=\"mailto:mobidiff@survcoin.org\"><span style=\"font-weight: 400;\">mobidiff@survcoin.org<\/span><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" style=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[pixxy_call_to_action style=&#8221;simple&#8221; title=&#8221;Any other questions or problems to report?&#8221; btn_style=&#8221;a-btn-3&#8243; button=&#8221;url:mailto%3Amobidiff%40survcoin.lu|title:Contact%20Support||&#8221;]<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"[pixxy_headings style=\"bg_title\" bg_title=\"SURVCOIN\" title=\"MobiDiff FAQ\" delimiter=\"yes\" animation_fade=\"true\"] [pixxy_headings style=\"simple\" subtitle=\"Differdange ville in partnership with Survcoin:\" title=\"Differdange Mobility Program For Employees\" text_align=\"text-left\" btn_style=\"a-btn\"] \u00a0 How to join MobiDiff? download the app from the links above from your phone click on the join link that you received by email How to change the language?\u00a0\u00a0\u00a0 All the Video 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